GDPR and Your Rights

Prospects UK is committed to protecting and respecting your privacy. A copy of our Privacy Notice is available to read on our website alternatively you can request a digital copy via email or to receive a copy via post please contact our offices where we will be happy to help. Please feel free to ask a member of our staff if you have any questions or concerns, your data protection is very important to us and will always be handled with care and consideration. It is important that you read this privacy notice.

What money do I need to move in ?

Our landlords usually require one month’s rent in advance and one month’s deposit however this can change subject to individual landlord requirements. We charge a tenancy agreement and administration fee of £300 + Vat, referencing fees are £95 + Vat, this covers referencing for a maximum of two applicants. Additional applicants are charged at £45 + Vat per person.

What information will I need to supply ?

You will need to supply your bank or building society statements, landlords reference, work references and photo identification.

What is a tenancy agreement ?

A tenancy agreement is a legally binding document between you and the landlord, applicable only to you and the property you are renting. It will state the amount of rent, the length of the tenancy, your rights and responsibilities. Your agreement will usually be an Assured Short-hold tenancy under the Housing Act as amended in 1996.

What must I do at the end of a tenancy?

As stated in your tenancy agreement, you should leave the property in the condition it was found and in accordance to the photographic inventory taken when your tenancy began. This will include a thorough cleaning of the property including carpets if applicable. Prospects UK will work with you as a tenant to guide you through the moving out process, to ensure it runs as smoothly as possible. Please note if you as a tenant do not leave the property in a good condition or damage to the property occurs your deposit is at risk.

How do I get my deposit back ?

Your deposit is held within a Deposit Protection scheme and detailed in your tenancy. Once an inventory check and conditions inspection has been completed and provided there are no missing items or damage to the property, your deposit will be returned to you through the DPS. Please note You cannot set your deposit against any rent payment due or monies owing.

Who has been holding my deposit ?

Your deposit is held within a government approved Deposit Protection Scheme details of which will be clearly stated in your tenancy agreement provided at the start of your Assured Shorthold Tenancy. Legislation states that if you sign an Assured Shorthold Tenancy, that you must be provided with this information in a prescribed format.

New Tenants

If you are looking to move house please contact the Prospects UK team with any questions, enquiries or to make a formal property application. All of our property placements are based on your individual circumstances; all fees are subject to application.

Existing Tenants

Please contact 01843 229 393 with any maintenance issues or concerns between the hours of 9am to 5pm Monday to Friday. If you have an out of hours emergency please contact the Prospects UK phone number where you will be directed to an out of hours maintenance contact.